21c is an SME with an established track record in designing, delivering and promoting successful ICT innovation initiatives that generate multi-stakeholder engagement (business, public sector, civil society, and academia) across multiple communication channels. The team specializes in using new technologies for co-Creation to kick start innovation, citizen engagement and improve public services and policy. For close to a decade, 21c has driven the shift toward citizen-centric government. We are experts in understanding the new technologies that are about to reshape the way government is delivered, and work alongside public administrators in driving successful change. National government departments that consult 21c on our path-breaking work in the rapidly evolving world of Smart ICT include: India Department of Administrative Reform (DARPG), Oman Information Technology Authority (ITA), Emirates Identity Authority (EIDA), Bahrain government Authority, Kazakhstan National Information Centre (NIC), Flemish eGovernment Authority (CORVE) and UK Communities and Local Government (CLG). Our work centres on three key areas: • Open Innovation: A trend toward greater co-creation and collaboration between government and citizens in the creation of new public services • Open Data: The fuel for ‘Open Innovation’ and ‘Smarter Government’ • eParticipation: The use of new social media tools to foster a more transparent and collaborative relationship between citizens and government.